End-point assessment service

Our end-point assessment service

We put customer success at the heart of apprenticeships, and with 140 years of working in education and with industry partners, we're a trusted leader in end-point assessment (EPA) services.

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From hairdressing to healthcare to hospitality, we deliver EPA across a broad range of apprenticeship standards with unrivalled support and assessment preparation for you and your apprentices.

You can login to EPA Pro if you are an Approved EPA customer using the link below.

Login to EPA Pro

EPA Pro is our new EPA service delivery platform bringing the end-to-end EPA journey, from registration to results, all into one place.

Key benefits and features of EPA Pro

Benefits

  1. Simplified and streamlined – We've simplified all aspects of EPA delivery from registration to evidence upload and exam booking through to results and certification, reducing the administration and allowing you to reach EPA success sooner..
  2. Clarity and control – The end-to-end journey is made clearer for you and your apprentices. with real time information sharing, speedy results and clear action planning, meaning that you are more in control of EPA than ever.
  3. Fully supported – EPA Pro centralises your EPA support from City & Guilds and ILM, giving you a single platform where we help manage and improve your EPA experience.

Features

  • Single sign on – You only need to access one system, saving time and reducing the admin burden of EPA.
  • EPA journey mapping – Maps the entire apprenticeship journey with a calendar of events and apprentice profiles showing progress for greater clarity.
  • Simplified gateway submissions – Evidence requirements are clearly mapped to each standard speeding up gateway acceptance.
  • EPA component scheduling – Assessment components are booked via a virtual, planning meeting that allows everyone to discuss and agree the key dates upfront.
  • Reporting and analytics – Comprehensive data and user dashboards give visibility of cohort progress and enable you to report on key success measures.
  • Virtual IEPA meeting – A virtual planning meeting means apprentices meet the assessor (IEPA) before the event, reducing nerves and improving confidence.
  • Packed with support – Role-specific support resources including, checklists, exemplar materials help increase your assessment success.
  • Instant results and feedback – Results at component level are visible as soon as they are approved and you can download and print your statement of achievement straight away.
  • Defined next steps – With faster results, you can celebrate success sooner of gain meaningful feedback and guidance on the next steps and actions needed to progress.
  • Digital Credentials – We’re also now issuing digital credentials to all apprentices who are successful in their EPA. Learn more on our dedicated page.

Key stages of the EPA Pro journey – view our step by step guides

From getting started and set up with EPA Pro, to navigating gateway and progressing with assessment, we have produced a series of recorded presentations to support your understanding of each stage.

You can view the recordings and slides here;

Getting started with EPA Pro – Watch the recording | Download the slides

Submitting gateway and the planning meeting – Watch the recording | Download the slides

EPA Assessment evidence and results – Watch the recording | Download the slides

Feedback for all grade outcomes

For all end-point assessments we have meaningful feedback for all grade outcomes

Our approach is to ensure that we are providing you with valid, reliable and consistent information that you and your apprentices need to enable continuous improvement for the next step in their learning journey.

Our IEPA’s will supply structured feedback that covers the KSB’s for each standard to show where and why learning aims have or have not been achieved.

Download the list

Thank you for your engagement and feedback on our EPA service. If you need support, please contact your Account Manager or EPA Partnership Managers who can help you.

Booking lead times for end-point assessments

We are here to support you with your EPA event bookings. Across the many standards we work with you on, there are some variations in the booking lead times.  This document aims to help clarify those lead times for you.

Download the short guide
 

Speak to us

The City & Guilds and ILM team are on hand to provide customer support, technical support, and to meet any other needs.

You can access front-line support by:

0192 4930 800 (option 5)

customersupport@cityandguilds.com

If you would like to deliver new standards with us or switch from another EPAO please fill in the form below a member of our team will be in touch.

Request a call back